Service Agreement

Terms

Our Promise

Soirée Weddings and Events (hereinafter referred to as COMPANY) will provide and fulfill the services specified in the customers (hereinafter referred to as CLIENT) accepted estimate for their event (hereinafter referred to as EVENT.)

Payment

All deposits for services (max. 20% of total), unless otherwise noted, must be submitted with the agreement of this contract and/or estimate. By making your deposit, you acknowledge and accept the terms of this agreement. This deposit is non-refundable and is deducted from the invoice total for the event. Deposits are used to secure your event on the agreed upon date(s). We accept all major credit/debit cards, and cash for deposit and invoice payments.

Any remaining balance due on your invoice, must be paid in full 30 days prior to event. Failure to pay the remaining balance will result in the cancellation of the agreement and services will not be rendered, unless otherwise notated. If Soirée Weddings and Events and client, determines that services may still be completed past the due date, a 10% late fee may be added to the remaining balance.

Cancellations & Refunds

Cancellations made less than 30 days prior to the event will automatically forfeit any and all payments made towards the invoice.* To avoid cancellations, we will allow events to be rescheduled no later than 90 days after the original event date, however a 5% reschedule fee may be incurred to allow adjustments to any previous outside vendor orders.


No refunds will be offered or honored for completed services. Client will be assumed to have accepted goods and services rendered unconditionally at time of service.

*Unless otherwise agreed or arranged.

Changes & Substitutions

Soirée Weddings and Events reserves the right to make substitutions in the event that the flowers, equipment, and/or decor received are not of suitable quality for the event. The agreed color scheme, look and feel will be maintained for any changes and will not affect the services for the event.

Rentals - Safety

Soirée Weddings and Events's units and equipment is reliable and safe thanks to our customers. Should unit begin to deflate, check the following troubleshooting steps:

The motor has stopped running.
Check the cord connection at the outlet near motor and ensure to only use the included power cord.

The motor is running but unit continues to deflate.
Check the air intake on the side of the motor for blockage, ensure intake tubes are attached and re-tie if necessary. Be sure to look for any cracks or damages inside of inflatables.

Rules & Guidelines:
  • Only compatible age groups and size shall play in the unit at the same time.

  • All riders must remove their shoes before entering the unit.

  • To avoid neck and back injuries, flips are not allowed.

  • Children’s safety depends on you. Adult supervision is required for the entirety of the rental term. Operator must be at least 18 years old and present at all times. As the Lessee of the unit, the safety of all riders is your responsibility.

  • There is absolutely no gum, candy, drinks, food, “silly string” or other sticky substances allowed in the unit.

  • Do not move the unit from the place where it was installed once inflated. If the unit moves, pull the corner back to its original location.

  • The unit must stay away from swimming pools.

  • No pets inside the unit.

Rentals - Care & Usage

Any and/or all rental items for the event, will be returned in the same condition within 48 hours of the completion of the event. Returns later than 48 hours, will incur an additional 20% fee of the rental item cost. If the rental items are not returned after 7 days, are damaged, broken, or not in its original condition, the customer will be immediately responsible for the full retail price of the rental item including taxes and shipping. Soirée Weddings and Events is not responsible for item pick up and all returns will be delivered by the customer, unless otherwise notated.

Lessee acknowledges that he/she has been instructed about and fully understands the safe operation of the unit and agrees to observe all safety precautions. Lessee agrees to keep the unit in the same condition as when received. If unit is returned in unsatisfactory condition or is damaged, lessee will be responsible to pay a damages fee in the amount of $1500 for the replacement of unit.

Liability

The Lessee shall be in charge of the unit’s operation, and is fully responsible for operation after receiving unit. Soirée Weddings and Events, or its parent company A Prideful Place LLC, is not responsible for any injuries and/or accidental death occurring to Lessee or to any persons using the leased property. Lessee further agrees to hold Lessor free and harmless against any claims; and further, Lessor shall be indemnified for any and all costs incurred due to claim from anyone; including court costs and attorney fees; and other related costs involving the use of this leased equipment.


Lessee will furnish or provide their own liability insurance (if required for their purposes.) Lessee is responsible for the replacement value of a new unit in the event of theft, vandalism, fire, destruction, weather damage or random act of God or any act which may damage or destroy the leased property.

Delivery, Setup & Removal

Soirée Weddings and Events is limited by the rules and guidelines of the location(s) and venue site management. Negotiations with outside vendors and venues is the responsibility of the customer; especially if special accommodations must be made in order to complete the agreed upon services. Reimbursements will not be made for unused or damaged items following guidelines from other vendors and/or venue management.

Final Terms

Following the time of the initial deposit, adjustments will still be honored to the agreed services NO LATER than 60 days prior to the event. Soirée Weddings and Events reserves the right to cancel this contract at any time and for any reason if the company feels that the obligations bound to this agreement cannot be met. In the event of fire, natural disaster, tragedy, or other emergency, Soirée Weddings and Events will credit the amount of any payments toward another day, minus any actual costs incurred up to that point.


Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with the laws of the State of North Carolina.